How do I use my P.O.'s for ordering?
If you are using internal Purchase order (PO) whenever you acquired for your oﬃce supplies via aceasia.com.my , you may key in your PO number during the check-out process. This will allow us to print out the bill with your PO number for your reference. Purchases make with purchase Order is only oﬀered to customers who has pre-approval credit line from our credit department, otherwise it will be treated as CASH terms and payment shall be made prior to delivery of goods.
Can I add or delete items from my order after the sales order number has been generated?
Most orders are transmitted almost immediately to our Billing/Logistic department where it is processed very quickly and shipped out.
If you want to change your order, please let us know the same day before 4.45pm , by calling our customer service hot line @03-8060 3313. We will check the status of your order and attempt to make the necessary changes. If your order has already been billed/processed, we will suggest to raise a credit Note before or after shipped for unwanted items, however for adding an item into your Sales order, we will suggest to create a new Sales order for the new items.
If you cannot call us, please send us an email to email@example.com and we will make the necessary adjustments as noted above.
When I place my order with aceasia.com,my, how will I know whether an item is in stock?
You may call our customer service @03-8060 3313 to ﬁnd out the stock level of ordered item and we would be able to let you know what is short of your order. We will also recommend alternative products in the event that we are out of stock, the Estimated Arrival Date (EAD) of the short items and Estimated New Delivery Date (END) of your order items.
In the rare instance that an item becomes out of stock after you have placed an order, we will notify you promptly.
What do I do if I want to cancel my order?
Call us right away at 03-8060 3313 or send us an email to firstname.lastname@example.org .Most orders are transmitted immediately after our cut-oﬀ time 4.45pm to our warehouses and we may not be able to cancel your order after 4.45pm. We will suggest to revert the sales Order by raising a Credit Note.
How will I know if Aceasia.com.my received my order?
Once you have placed an order, you will receive a conﬁrmation of order received via email. The conﬁrmation will contain the Order date, your shipping address, your order number and
details of your order.
You may able to track and ﬁnd out what is the most current order status of your order just by clicking the email link given or you may also log in to aceasia.com.my , click on "My Account" and search the appropriate order for tracking information.
If there are any problems with your order that we need your help to resolve, Our Customer Service will contact you by phone. If we can't reach you right away, we will contact you by email.